Croda Inc IT Survey

Thanks for taking the time to answer this very quick and anonymous survey.
We intend to share the results with you once we have tallied everyone's input.

Location:           Where are you based?
                           Choose 1 to 3 1 Edison 2 Mill Hall 3 Other - not Edison or Mill Hall

Hardware:         Is the hardware Croda provides sufficient for you to adequately perform your job?
                           Choose 1 to 5 1 No - I can barely survive with it 2 Just barely 3 Seems fine and my needs are moderate 4 Yes, I am content 5 Aboslutely, no complaints at all

Software:           Are you provided with the necessary software to perform your job?
                           Choose 1 to 5 1 No, my needs are completely un-met 2 Sort of, but would like some changes 3 Yes, I have all I need 4 Yes, and you have even provided programs for my special needs 5 Yes, I have all I need and all I ever request

Courteousness: Does the IT staff treat you with the courtesy and respect you deserve?
                           Choose 1 to 5 1 No, I feel as though I am treated like dirt 2 Courteous - but to a fault 3 Yes, no complaints with this 4 Yes, I always feel well treated 5 Absolutely, the staff could not behave more professionally

Speed:                How quickly does IT attempt to address your support needs?
                            Choose 1 to 5 1 Far too long, it always seems to take forever to get anything 2 Too slow, I always need to repeat requests 3 Pretty quick considering staff levels 4 Quick - I never need to wait too long 5 Very fast - I am impressed with the speed

Quality:             Speed of resolution aside, how effective is IT in resolving your support issues?
                           Choose 1 to 5 1 Quite Bad, almost nothing is ever resolved 2 Not good, a mix of success and bothersome failures 3 Fine, time aside - most everything is usually resolved 4 Good, all of my issues are reasonably addressed 5 Very Good, Everything is always resolved

Overall:             Provide an overall rating for how supportive IT is in helping you do your job effectively.
                           Choose 1 to 5 1 Very Poor, they just don't care 2 OK, but they really should be more attentive to my needs 3 Fine, I can tell they care and want to help 4 Good, They are very supportive of my needs 5 Very Good, they treat me like an important customer

Overall 2:          How does your Overall rating above compare with December of 2005?
                           Choose 1 to 5 1 N/A - I did not work for Croda last year 2 Worse, things were noticably better then 3 About the same, I can't note a difference 4 Better, an overall service improvement 5 Much better, a significant improvement is noticed

Comments:         We really would like to hear your thoughts - and yes this is all anonymous.